Frequently asked questions
How do I place an order?
Send your grocery list to our WhatsApp number with a budget for each item. We'll reply with a quote.
When do I pay?
After you approve the quote and before we head to the market. Payment details are shared with each quote.
What if an item I asked for isn't available?
Where time allows, we'll message you to confirm a substitution. If we can't reach you, we'll skip the item and refund the indicative cost of that line.
How long does delivery take?
Typically same-day where the service is available, but delivery times are not guaranteed and may vary based on traffic, weather, and market conditions.
Which areas do you serve?
Coverage is currently limited to selected areas. Available delivery zones and fees are confirmed at the time of quoting.
Can I get a refund?
Refunds may apply for items we did not deliver or items materially different from the approved quote. See the Refund Policy for details.
How do you handle my data?
We use your contact and address details only to fulfil your order and to communicate with you. See the Privacy Policy for full details.