Refund Policy
Last updated: 25 April 2026
This is template content provided as a starting point. It must be reviewed and adapted by a qualified Nigerian lawyer before being relied upon. It does not constitute legal advice.
When refunds apply
- Items you paid for that we did not deliver.
- Items materially different from what was agreed on the approved quote, where we did not contact you to confirm a substitution.
- Orders cancelled by us before purchase at the market.
When refunds do not apply
- Items already sourced on your behalf and accepted on delivery.
- Perishable goods after acceptance, except where the goods were unfit at the time of delivery.
- Substitutions you confirmed on WhatsApp before purchase.
- Issues caused by inaccurate delivery details you provided.
How to request a refund
Contact us on WhatsApp or at hello@marketrunners.ng within 24 hours of delivery, including your order reference and a short description of the issue. Photos of the goods help us resolve the request faster.
How long refunds take
We aim to review requests within 2 business days. Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
Statutory rights
Nothing in this policy affects rights you may have under applicable consumer-protection law.